Something broken, something unfair, or something you want built — write to us and say what happened.
s4leveling@gmail.comWe aim to reply within two working days. Include your hunter name and, if it is about a purchase, the email you bought with — it makes the answer far faster.
Open Settings and tap Force Update. That wipes the cached copy and pulls the newest build. If the screen is still wrong afterwards, tell us the Build number shown just above that button — it tells us exactly which version you are on.
I bought the Pass and did not receive it.
Open Settings › Restore Purchases. The Pass is a one-time purchase tied to your store account, so a restore recovers it on any device signed in to that same account. If it still does not appear, email us with the store receipt and we will fix it by hand.
Restore did not bring my crystals back.
It cannot, and that is how the stores work rather than a fault: crystals are a consumable, and consumables are spent rather than owned, so neither Apple nor Google will restore them. If crystals were charged for and never arrived, email us the receipt — that one is ours to fix, and we will.
Can I get a refund?
Refunds for in-app purchases are handled by the store you bought from, not by us — Apple at reportaproblem.apple.com, Google via your Play order history. If a purchase failed or delivered the wrong thing, write to us first and we will make it right.
Does paying make me stronger?
No, and it never will. Nothing in the store moves your XP, your rank, your stats, your soldier bond or your ascension. Money buys cosmetics, convenience and the Pass row. Rank is paid for in training days only. If you ever find something that breaks that rule, report it as a bug — because that is what it is.
How do I delete my account?
In the app, open Hunter Login from the menu, then Danger Zone › Delete Account. It permanently removes your account and every trace of your climb. It cannot be undone, and it does not refund past purchases — those are handled by Apple or Google.
What do you actually store?
Your hunter record — progress, quests cleared, streak, army — plus the account you signed in with. Read the full detail in the Privacy Policy. To request a copy of your data, email us from the address on your account.
Are my quest photos kept?
Proof images are sent to be judged and are not retained as a gallery. See the Privacy Policy for specifics.
The System rejected proof I honestly completed.
It happens — retake it with the subject clearly in frame and good light, and follow the hint on the quest card. If it keeps refusing legitimate work, email us the quest name and roughly when you tried; that is a bug on our side and we want it.
I lost my streak because of a bad day.
A broken streak seals your rewards, it does not delete them. Clear every quest in a single day and the seal breaks — free, always. There is no door here that only money opens.
My progress vanished after signing in.
Open Settings and look for Recover Previous Save. It appears only when a stronger save was replaced when this device last signed in, and it restores it. If it is not there, email us before doing anything else.
Can hunters message each other?
No. There is no chat anywhere in S4 LEVELING, by design. You can send a fixed party signal or a summon to a raid member — a short list of preset lines, never free text. That means nobody can be harassed here, and there is nothing to moderate.